KOBI
Payment and Refund Policy
- Effective date
- Last updated
This page explains payment and refunds for KOBI's paid detailed results. Nothing here limits the rights that applicable law gives you.
1. Products and prices
| Product | Domestic payment (KRW) | PayPal (USD) |
|---|---|---|
| Individual detailed result | KRW 2,900 | USD 2.99 |
| Compatibility detailed result | KRW 4,900 | USD 4.99 |
The domestic price is charged in Korean won (KRW), VAT included; PayPal payments are charged in US dollars (USD). You choose one of the two at checkout, and each price is fixed (it does not change with exchange rates). Each is a one-time purchase, not a subscription. Once you buy the detailed result for a result, you can view it again without paying again for as long as it is kept.
The producer and supplier is JEBUB Inc.. You need an internet connection and an up-to-date mobile or desktop browser with JavaScript.
2. Who can buy
Purchases are currently available only to people aged 19 or older. When you pay, you confirm that you are at least 19 and are using a payment method you own or are authorized to use.
If a person under 19 pays without a legal guardian's consent, that person or the guardian may be able to cancel the contract under applicable law. Please contact us below.
3. Payment method
Payments are processed through Toss Payments. Domestic payments are card or easy-pay payments charged in Korean won (KRW); PayPal payments are PayPal payments processed through Toss Payments and charged in US dollars (USD). A payment counts as complete only after our server has confirmed it directly with the payment provider.
4. Delivery and how long it is kept
A paid detailed result is digital content fully delivered as soon as the payment is confirmed, on the web result page and by an email link. A purchased result can be re-opened for up to 12 months from payment confirmation. If you lose the link, you can get it again at Recover purchased results.
Once the payment is confirmed we email the result link to the address you entered at checkout, together with your purchase details (seller, product, amount, time of payment, payment number, delivery, how long it is available, a link to this policy and how to contact us). A late or failed email never affects your access to what you bought.
After the result is deleted, the payment and contract record (payment ID, product, amount, payment time, buyer email and so on) is still kept separately for 5 years as the law requires. See the Privacy Policy.
A purchase is not ownership of a result; it gives only the right to open its paid content. A purchased result can be re-opened for up to 12 months from payment confirmation, and looking it up again by email does not extend that period. The payment and contract record (5 years) and the consumer complaint and dispute record (3 years) are separate statutory periods with different purposes.
If an app member deletes their account, the results that account owns (detailed results they bought included) and the right to open and recover purchases made with the account's email address are deleted and can no longer be opened or found. The payment record is kept apart from the result and the account for its statutory period, and it does not bring a deleted result or access right back. A result that someone else owns is not deleted. Please check what you need before deleting.
When the 12 months end, the paid detailed content no longer opens. A result owned by an app account stays as it is; a result made without an account, with no other ground for keeping it, returns to the retention rule for free results or email saves. Pending, failed or cancelled payments are not a right to open anything.
If you bought by email without an account, the account deletion page, which opens together with the app member service, lets you withdraw that email's access and recovery path. The result itself and other people's access are not deleted, and the payment record is kept apart from the result for its statutory period and is not used to open anything.
Before paying, you can see your free result and an outline of what the detailed result covers.
5. Withdrawal and refunds
A paid detailed result is digital content whose delivery starts as soon as payment is confirmed. Once delivery has started, withdrawal may be restricted under Korea's Act on Consumer Protection in Electronic Commerce. It is not restricted where the Company has not taken the steps the law requires (such as clearly showing, where it is easy to see, that withdrawal is restricted).
At checkout you can pay only after agreeing, separately from confirming you are 19 or older, to the following: "I agree that delivery starts immediately after payment and withdrawal may be restricted once access begins." This is not a waiver of all refund rights; you can still ask for withdrawal or a refund in the cases below.
You can ask for withdrawal or a refund if:
- you paid but the paid result was not delivered, or a technical problem prevents you from opening it
- you were charged more than once for the same result
- what you received differs from what was described or advertised, or from the contract (within 3 months of delivery and within 30 days of when you knew or could have known)
- applicable law otherwise allows withdrawal
Refunds are made by cancelling the payment on the original payment method, in the currency of the original payment (KRW for domestic payments, USD for PayPal). How long that takes depends on the card issuer and the payment provider. Refunds are processed in the payment provider's console, and the Company keeps a separate record of each refund with its enquiry and refund records.
The right to open the paid content ends not when you ask for a refund but when the Company confirms a full refund (a full cancellation of the payment) with the payment provider, even before the 12 months are up. The Company's server checks directly with the payment provider; no value you send decides it. After a partial refund the access does not end automatically; the Company reviews each case and tells you.
When a confirmed full refund ends the access, the refund itself does not delete the result. A result owned by an app account stays and only the paid content stops opening; a result made without an account, with no other ground for keeping it, returns to the ordinary rule of 48 hours from creation and, if that has already passed, may be deleted at the next cleanup. A buyer email or a remaining payment record does not bring back ended access or a deleted result, and the payment and contract record (5 years) and the consumer complaint and dispute record (3 years) are kept separately as the law requires.
6. How to ask
Email support@jebub.com with the email address you paid with, the payment date, the payment number (in your purchase email), the result link (if you have it) and your request. We will reply after checking.
Customer service: 010-4780-7530 · support@jebub.com
Records of enquiries, refunds and disputes are kept for 3 years as the law requires.
7. Seller
- Company
- JEBUB Inc. (주식회사 제법)
- Representative
- 김대민
- Business registration no.
- 297-88-03614
- Address
- 서울특별시 동작구 상도로 296-2, 2층 101 제이25호(상도1동)
- Customer service phone
- 010-4780-7530
- support@jebub.com
- Hosting provider
- Vercel Inc.